{"id":37676,"date":"2015-03-17T07:30:16","date_gmt":"2015-03-17T11:30:16","guid":{"rendered":"As an IT, I have many clients, friends and family calling me asking for help with computer issues. This can sometimes be hard to do if I\u2019m not right next to them, or cannot remote connect to their computer if we are separated by distance. Not only is this"},"modified":"2015-11-12T01:49:05","modified_gmt":"2015-11-12T06:49:05","slug":"problem-recorder-for-your-problem-child-computer","status":"publish","type":"post","link":"https:\/\/davescomputertips.com\/problem-recorder-for-your-problem-child-computer\/","title":{"rendered":"&#8220;Problem Recorder&#8221; for your &#8220;Problem Child (computer)&#8221;"},"content":{"rendered":"<div id=\"daves-2995006999\" class=\"daves-single-post-before-content\" style=\"margin-bottom: 25px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7205184075006101\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7205184075006101\" \ndata-ad-slot=\"2700504761\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"false\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><p>As an IT, I have many clients, friends and family calling me asking for help with computer issues. This can sometimes be hard to do if I\u2019m not right next to them, or cannot remote connect to their computer if we are separated by distance. Not only is this frustrating\u00a0for me, but the person I\u2019m helping too. What do you do when this happens and both of you are unhappy with the situation? You find a tool that will help. \u00a0I have found that tool and it is something that Microsoft created\u00a0when they came out with Windows 7. Windows 7 and up\u00a0have\u00a0this\u00a0great feature called \u201cProblem Recorder,\u201d\u00a0which\u00a0captures an image of your desktop automatically every time you click the mouse. Now you can show the exact steps you took when the problem occurred. No more trying to explain what is going on, just click and record. This is something even as a tech I did not realize was there.<\/p>\n<p>Now, don&#8217;t think of this as\u00a0 a screenshot tool. It does more than simply take a picture of your screen; it\u00a0will take a snapshot of your screen every time you click on something. Then it automatically lays out all those snapshots in order with captions explaining the steps shown so it can walk the tech through the problem you are having. Once you are done recording your problem, just save it as a zip file\u00a0which is the only option available, then attach the ZIP file to an email and send it right to your friendly tech.<\/p>\n<p>Let me show you how this works on Windows 7. \u00a0Remember this can also be done on\u00a0Windows 8 and 8.1.<\/p>\n<p>Steps: \u00a0From your desktop go down to the left bottom corner and click the Windows Start icon.<\/p><div id=\"daves-2631307860\" class=\"daves-single-post-in-content\" style=\"margin-bottom: 25px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7205184075006101\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7205184075006101\" \ndata-ad-slot=\"2700504761\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"false\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p><a href=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-07-28.jpg\"><img decoding=\"async\" class=\"alignnone wp-image-37678\" src=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-07-28.jpg\" alt=\"&quot;Problem Record&quot; for your &quot;Problem Child (your computer)&quot;\" width=\"417\" height=\"548\" srcset=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-07-28.jpg 307w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-07-28-114x150.jpg 114w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-07-28-304x400.jpg 304w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-07-28-150x197.jpg 150w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-07-28-239x315.jpg 239w\" sizes=\"(max-width: 417px) 100vw, 417px\" \/><\/a><\/p>\n<p>Next, in the search box type &#8220;Problem Record&#8221;<\/p>\n<p><a href=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-08-58.jpg\"><img decoding=\"async\" class=\"alignnone wp-image-37679 size-full\" src=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-08-58.jpg\" alt=\"&quot;Problem Record&quot; for your &quot;Problem Child (your computer)&quot;\" width=\"403\" height=\"538\" srcset=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-08-58.jpg 403w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-08-58-112x150.jpg 112w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-08-58-300x400.jpg 300w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-08-58-150x200.jpg 150w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-08-58-320x427.jpg 320w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-08-58-239x319.jpg 239w\" sizes=\"(max-width: 403px) 100vw, 403px\" \/><\/a><\/p>\n<p>After typing &#8220;Problem Record,&#8221; the\u00a0option will appear that says &#8220;Record steps to reproduce a problem&#8221;<\/p>\n<p><a href=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-10-26.jpg\"><img decoding=\"async\" class=\"alignnone wp-image-37680 size-full\" src=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-10-26.jpg\" alt=\"&quot;Problem Record&quot; for your &quot;Problem Child (your computer)&quot;\" width=\"412\" height=\"533\" srcset=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-10-26.jpg 412w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-10-26-116x150.jpg 116w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-10-26-309x400.jpg 309w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-10-26-150x194.jpg 150w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-10-26-320x414.jpg 320w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-10-26-239x309.jpg 239w\" sizes=\"(max-width: 412px) 100vw, 412px\" \/><\/a><\/p>\n<p>Now go up to the link &#8216;Record steps to reproduce a problem&#8221; and click it.<\/p>\n<p><a href=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-13-191.jpg\"><img decoding=\"async\" class=\"alignnone wp-image-37682 size-full\" src=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-13-191.jpg\" alt=\"&quot;Problem Record&quot; for your &quot;Problem Child (your computer)&quot;\" width=\"411\" height=\"536\" srcset=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-13-191.jpg 411w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-13-191-115x150.jpg 115w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-13-191-307x400.jpg 307w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-13-191-150x196.jpg 150w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-13-191-320x417.jpg 320w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-13-191-239x312.jpg 239w\" sizes=\"(max-width: 411px) 100vw, 411px\" \/><\/a><\/p>\n<p>Once you have done that you will see the Record Bar appear. All you have to do now is click on the &#8220;Start Record,&#8221; to get the program running. Now just click through the exact same steps that led to your your issue and once you are done click &#8220;Stop Record.&#8221;<\/p><div id=\"daves-432176107\" class=\"daves-single-post-in-content-2\" style=\"margin-bottom: 25px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7205184075006101\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7205184075006101\" \ndata-ad-slot=\"2700504761\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"false\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p><a href=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-14-01.jpg\"><img decoding=\"async\" class=\"alignnone wp-image-37683 size-full\" src=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-14-01.jpg\" alt=\"&quot;Problem Record&quot; for your &quot;Problem Child (your computer)&quot;\" width=\"448\" height=\"81\" srcset=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-14-01.jpg 448w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-14-01-150x27.jpg 150w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-14-01-350x63.jpg 350w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-14-01-320x58.jpg 320w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-14-01-239x43.jpg 239w\" sizes=\"(max-width: 448px) 100vw, 448px\" \/><\/a><\/p>\n<p>Hitting &#8220;Stop Record&#8221; will automatically bring up the Save options window. Which as I said at the beginning, will save as a ZIP file. Now just name your file and save it to a location where it can easily be found.<\/p>\n<p><a href=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-14-554.jpg\"><img decoding=\"async\" class=\"alignnone wp-image-37689\" src=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-14-554.jpg\" alt=\"&quot;Problem Record&quot; for your &quot;Problem Child (your computer)&quot;\" width=\"597\" height=\"421\" \/><\/a><\/p>\n<p>I have saved my ZIP file on my Desktop \u00a0and named it &#8220;Test.&#8221; Now you just have to attach this to the email and send it on its way.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-37690 size-full\" src=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/2015-03-12_20-16-34.jpg\" alt=\"&quot;Problem Record&quot; for your &quot;Problem Child (your computer)&quot;\" width=\"91\" height=\"108\" \/><\/p>\n<p>To open this Zip file all you need to do is click on the Zip file. Once you do that it will show the Problem MHTML Document. Double click to open.<\/p>\n<p><a href=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-8.png\"><img decoding=\"async\" class=\"alignnone wp-image-37839 size-large\" src=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-8-640x329.png\" alt=\"&quot;Problem Record&quot; for your &quot;Problem Child (your computer)&quot;\" width=\"640\" height=\"329\" srcset=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-8-640x329.png 640w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-8-150x77.png 150w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-8-350x180.png 350w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-8-600x309.png 600w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-8-968x498.png 968w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-8-636x327.png 636w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-8-320x165.png 320w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-8-239x123.png 239w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-8.png 1100w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p>This file will display in your IE browser by default or whichever browser you use. As you can see this will layout the steps you took with pictures and captions. Very helpful when trying to help figure out what could have gone wrong.<\/p><div id=\"daves-1130234774\" class=\"daves-single-post-in-content-3\" style=\"margin-bottom: 25px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7205184075006101\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7205184075006101\" \ndata-ad-slot=\"2700504761\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"false\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p><a href=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-9.jpg\"><img decoding=\"async\" class=\"alignnone wp-image-37848 size-large\" src=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-9-640x435.jpg\" alt=\"&quot;Problem Record&quot; for your &quot;Problem Child (your computer)&quot;\" width=\"640\" height=\"435\" srcset=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-9-640x435.jpg 640w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-9-150x102.jpg 150w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-9-350x238.jpg 350w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-9-600x408.jpg 600w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-9-636x432.jpg 636w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-9-320x217.jpg 320w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-9-239x162.jpg 239w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-9.jpg 796w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><a href=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-10.jpg\"><img decoding=\"async\" class=\"alignnone wp-image-37847 size-large\" src=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-10-640x701.jpg\" alt=\"&quot;Problem Record&quot; for your &quot;Problem Child (your computer)&quot;\" width=\"640\" height=\"701\" srcset=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-10-640x701.jpg 640w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-10-137x150.jpg 137w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-10-350x383.jpg 350w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-10-600x657.jpg 600w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-10-150x164.jpg 150w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-10-636x697.jpg 636w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-10-320x351.jpg 320w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-10-239x262.jpg 239w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2015\/03\/Pic-10.jpg 786w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p>Now you have a tool that will help your tech\/family friend\u00a0fix those computer issues. Plus it will help keep both yourself and your client sane.<\/p>\n<p>&nbsp;<\/p>\n<div id=\"daves-3029840247\" class=\"daves-after-content\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7205184075006101\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7205184075006101\" \ndata-ad-slot=\"3225321574\" \ndata-ad-format=\"autorelaxed\" data-full-width-responsive=\"false\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>As an IT, I have many clients, friends and family calling me asking for help with computer issues. This can sometimes be hard to do if I\u2019m not right next to them, or cannot remote connect to their computer if we are separated by distance. [&hellip;]<\/p>\n","protected":false},"author":1985,"featured_media":37928,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[17,4,5],"tags":[728],"class_list":["post-37676","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how","category-win7","category-win8","tag-problem-steps-recorder"],"_links":{"self":[{"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/posts\/37676","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/users\/1985"}],"replies":[{"embeddable":true,"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/comments?post=37676"}],"version-history":[{"count":0,"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/posts\/37676\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/media\/37928"}],"wp:attachment":[{"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/media?parent=37676"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/categories?post=37676"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/tags?post=37676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}